CANCELLATION & RELATED QUERIES
COD orders can be cancelled directly from the registered account before it gets shipped.
For prepaid orders, please contact our customer care at firstname.lastname@example.org to cancel the order and put in an online refund request.
If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.
In case you desire any changes or edits in your order, please write to us at email@example.com. Our customer care team will help you out with customized solutions wherever possible.
Note: On any cancelled order, only the amount paid by customer will be refunded back even if the price went up later. For Offered and Discounted products, the Exchange policy won’t apply unless it has some fault or defect which is examined and approved by welovehyd Team.
Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order.
Since we sell only on our online store, there is no trial and buy option available. However, in order to assist you in picking the right size, we have size chart with body measurements on our product pages. For any queries please write to us at firstname.lastname@example.org
Unfortunately, no. Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues and would like to replace/ return the product(s).
Just click on Forgot Password option and we will send password reset link on your email address registered with us.
If you register with us, you are inevitably getting subscribed to our newsletter. If you don’t wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.
Yes, we do. You can mail us with your order and design details at email@example.com
We can work out a spiffy discount for you depending on your quantity.
MY ACCOUNT & MY ORDER
You can always log in to your account using the ‘Login’ button on the top right and check the status of your order under ‘My Orders’. Alternatively, you can also click on ‘Track Order’ on the top, type in your Order ID, and check your order status.
After your order is placed, we will send you confirmation of your order details over email and SMS. Once we dispatch your shipment, you will again be notified via email and SMS. In case of any unusual event which delays your order shipment, you would receive a special update from our end.
If you still have apprehensions, write to us at firstname.lastname@example.org, and your issue will be addressed.
- Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days
- For assistance you can write to us at email@example.com, we will be happy to help you out.
An email will be sent with your order information confirming your order and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/ debit card and address details have been approved and verified, unless it’s a COD. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.
We have tie ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
To place your order, follow these steps:
- Browse through our wide catalogue of products until you find something you like, choose the relevant size (if you are not sure of the size, refer our size chart) and click on the ‘Add to Cart’ button (you are eligible to add multiple products to your cart)
- In ‘My cart’, you can either choose to continue shopping or confirm the order
- To proceed, you can either log into your existing welovehyd account or simply continue as a ‘New User’ and create one
- Once this is all set, proceed to checkout, confirm your shipping address, select the desired payment method, and confirm your order
Yes, we do have a Cash on Delivery (COD) option for most pincodes in India. Irrespective of your order amount, an additional Rs.50 will be added to your total if you choose the payment mode as Cash on Delivery (COD).
In case of a payment failure, please retry keeping in mind the following:
Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us on firstname.lastname@example.org
There are absolutely no hidden charges. Any octroi or sales tax is actually borne by welovehyd. You pay only the amount that you see in your order summary.
It means Cash on Delivery is not serviceable by our courier partners at your location postal code, but you can always opt for Net Banking or Credit/Debit Card payment options.
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection.
We update our customers through emails once we initiate the online refund procedure If our last email states that we have initiated the online refund procedure, kindly wait for the process to complete.
For queries you can write to us at email@example.com
The online refund procedure will be initiated within 48 hours once we receive your product. Once initiated, the amount will reflect in your welovehyd account as Reward Points.
A maximum of Rs.100/- for shipment will be added to welovehyd wallet for the shipping charges borne by you.
In case you want to return multiple products, we request you to kindly raise a return request for each product.
Please make sure your courier costs do not exceed our Reward Points rates. We recommend using ‘Speed Post’ as your courier service.
Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
Courier online refund rates are fixed and will not change depending on the courier service you choose to return the product
You can ask for an online refund against any of your orders within 15 days from its date of delivery.
All online refunds will be credited into your welovehyd account as Reward Points which you can use to shop on welovehyd.com
For any other requests or queries regarding this, kindly write to us at firstname.lastname@example.org
RETURN & EXCHANGE POLICY
Customers can return their order within 15 days of the order delivery.
All returns must be in unused condition with all original tags and packaging intact.
The product amount will be credited back to your account as reward points, once we have received the products and quality check is done.
Online refund of shipping and COD charges is not applicable.
Defective products need not be sent back to us unless confirmed by the Customer Care team. If you have received a defective product, send us images on our email id and our team will check it.
To schedule a return, please fill in the Return form which is available in the ‘My Orders’ section of your welovehyd account. The reverse pickup facility is available on limited pincodes.
If you choose to self-ship your product(s), you are requested to pack the items securely to prevent any loss or damage during transit. For self-shipped products, we recommend you to do it through a reliable local courier service.
A maximum of Rs.100 will be refunded to you in terms of Reward Points which you can use on future orders.
SHIPPING & TRACKING
We promise our customers one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your order reaches you in a sound state.
Orders within India are delivered within 3 to 5 working days.
Orders outside India depends on the shipping address and we expect standard shipping times to be 15-20 days.
Express shipping is disabled temporarily for International orders.
Please note: Orders including Mobile Covers, and Customized products will be shipped out 1-2 days after the order is placed as these products are made-to-order.
Within India,There will be a shipping charge of Rs.50 on all orders up to 500 grams weight and extra if more weight.
For shipping charges anywhere outside India, prices depends on the Shipping address.
Yes we do accept international orders as well, shipping rates may vary depending on the location.
For any other queries, please write to us at email@example.com